The way that we treat our clients is with mutual respect and concern for the longevity and success of the relationships. Why then do we sometimes feel free to treat our coworkers as less than? Often the largest conflicts in business arise within departments and inside of the office. These conflicts can color relationships, cause long-term issues, and even lead to mistakes and problems with clients.
The importance in separating your Role from your Identity is to create an emotional firewall to help you achieve success; seeing this firewall for other people can help mitigate some of the lackluster encounters we have that lead to issues. Read through a recap on I/R Theory and why you should own it and some of the common complaints that we hear our clients share about their coworkers. Make sure when it comes to office conflict, you’re offering a solution, not fueling the fire.
