The programmed patterns that we have transcend our roles in life. It's not something that you only do at work; this happens at home too. Contemplate a situation which causes you to react regularly in the same way:
What's the situation, what do I think about it, how does that make me feel, and what do I do.
We've adapted patterns, or scripts, for dealing with stressful situations and this began in childhood. Since we learn them under stress, we adhere rigidly to them. This means that we might notice the patterns we follow in ourselves or our people more under stress. The reality, we can't coach anyone to train anything if we don't know its origin. If its rooted in behavior associated with programming then it will be more difficult to change than if it is simply a problem from a lack of process.
Thought produces feeling. Feeling produces action. Action produces belief. A new programming that we write for ourselves requires confronting and understanding the truth. If you need help with coaching yourself or your team check out my reminder lists on take aways for managing your emotions and your teams behaviors.